Last updated: 1 May 2026

 

1. General Returns

Due to the nature of our products, we do not accept returns or offer refunds for:

• Change of mind

• Incorrect orders placed by the customer

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2. Personalised Items

All personalised items are non-refundable and non-returnable, unless:

• The item arrives damaged

• There is an error made by us

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3. Damaged or Incorrect Items

If your order arrives:

• Damaged

• Faulty

• Incorrect

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Please contact us within 7 days of delivery with:

• Your order number

• Photographic evidence

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We will arrange a replacement or appropriate resolution.

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4. Signed Items

All books are individually signed.

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Minor variations (e.g. signature placement or ink differences) are normal and not considered defects.

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5. Refunds

Refunds (where applicable) will be processed to the original payment method.

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6. Contact

For any issues, please contact: kajames@kajamesauthor.com