Shipping Policy
Last updated: 1 May 2026
1. Processing Times
Orders are typically processed within 3–5 working days.
During busy periods (e.g. launches, sales), processing times may be longer.
2. Shipping Locations
We currently ship to:
-
United Kingdom
-
Selected international locations
We do not currently ship to:
-
The European Union
-
Ireland
3. Shipping Costs
Shipping costs are calculated at checkout based on location and order size.
4. Delivery Times
Delivery times vary depending on location and courier.
Estimated delivery times are provided at checkout but are not guaranteed.
5. Customs, Duties & Taxes
Customers are responsible for:
-
Any import taxes
-
Customs duties
-
Local fees
We are not responsible for delays caused by customs.
6. Lost or Delayed Orders
Once your order has been dispatched:
-
We are not responsible for postal delays
-
If your order is significantly delayed or appears lost, please contact us and we will assist where possible
7. Incorrect Addresses
Please ensure your shipping details are correct.
We are not responsible for orders sent to incorrect addresses provided at checkout.